Trading Standards

Please report your trading standard/consumer issues via the Citizen Advice Consumer Service

Youtube Channel

We have created a series of animations to raise awareness of the major issues affecting Halton residents and legitimate businesses.

View videos »

Sign up to our email alert system

iCAN is a free email alert service and was originally developed to warn consumers about scams operated by cold callers and doorstep callers. We also want to let you know about free services, education and training opportunities and social events that are organised by the council or voluntary and charity groups. We also want to ask you to be our eyes and ears and provide us with information about what is happening in your community e.g. at certain times we may ask you to tell us about the experience you and your family and friends have had in relation to poor business practices.

We understand that some members may not want to receive all of these messages and so we are asking you to tell us which messages you would like to receive from the following list:

  1. Education or training opportunities
  2. Free services
  3. Acting as our eyes and ears
  4. Scams and consumer information
  5. Social events organised by the Council or charities and voluntary groups

If you wish to join iCAN Please email your name, address, email address and tell us the number/s of the category that you want to receive to  You can of course receive all of the messages by saying ‘All’ in the subject line or text of the email.

Taking an action in the Small Claims Court

There are 7 interactive guides available for taking action in the small claims cout:

  1. Before you go
  2. Issuing the claim
  3. Claim form
  4. County Court allocation
  5. The Hearing
  6. Using an expert
  7. Enforcement

Can you spot a scam?

Please try our interactive quiz and see if you can spot a scam.  Remember please get in touch to report a scam.