Contact Us

Online Form

Submit your query using our online form.

Contact Centre

0303 333 4300 (open Monday to Friday 8am to 6pm) for general enquiries
Adult Social Care enquiries please phone 0151 907 8306
Children Social Care enquiries please phone 0151 907 8305
Information on call costs is available from https://www.gov.uk/call-charges

Halton Direct Links (One Stop Shops)

Brook Street, Widnes open Monday to Friday 9am to 4.30pm. Accessibility information
Halton Lea, Runcorn open Monday to Friday 9am to 4.30pm. Accessibility information
Closed on Bank Holidays

All non-English speaking customers who visit Halton Direct Link to find out about council services have a right to request an interpreter. Tell our staff on arrival at a Halton Direct Link that you need to use the interpreter service. The interpreters' service also includes translating text documents into the chosen language. Halton Direct Link provide hearing loops, making them accessible for the hard of hearing.

Main Council Offices:

Complaints

The Council has a corporate complaints procedure , for general complaints against the council please contact us or download the corporate complaints form .

A copy of the Councils Corporate Complaints Procedure Privacy Notice is available here . The Privacy Notice explains how the personal data you provide when making a Corporate Complaint will be processed.

You can also complain about specific areas:

Confidential Reporting (including fraud)

Report a confidential offence online.