Please note that the Council (including the Contact Centre & Halton Direct Links) will be closed from 24th December 2019 and reopen 2nd January 2020
A copy of the Councils Corporate Complaints Procedure Privacy Notice is available
Privacy Notice explains how the personal data you provide when making a Corporate Complaint will be processed.
All non-English speaking customers who visit Halton Direct Link to find out about council services have a right to request an interpreter. Tell our staff on arrival at a Halton Direct Link that you need to use the interpreter service. The interpreters' service also includes translating text documents into the chosen language. Halton Direct Link provide hearing loops, making them accessible for the hard of hearing.