Contact Us

 Submit your query using our online form

Contact Centre​

• 0303 333 4300 (op​en Monday to Friday 8am to 6pm) for general enquiries
• Adult Social Care enquirie​s please p​hone 0151 907 8306
• Children Social Care enquiries please phone 0151 907 8305
• Information on call costs is available from https://www.gov.uk/call-charges
  

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Halton Direct Links (One Stop Shops)​​​​

• Brook Street, Widnes open Monday to Friday 9am to 4.30pm.
  
• Halton Lea, Runcorn open Monday to Friday 9am to 4.30pm.
• Closed on Bank Holidays

All non-English speaking customers who visit Halton Direct Link to find out about council services have a right to request an interpreter. Tell ou​r staff on arrival at a Halton Direct Link that you need to use the interpreter service. The interpreters' service also includes translating text documents into t​he chosen language. Halton Direct Link provide hearing loops, making them accessible for the hard of hearing.

Main Council Offices:​

• Municipal Building, Widnes
• Runcorn Town Hall, Runcorn
• Rutland House, Runcorn

Complaints

A copy of the Councils Corporate Complaints Procedure Privacy Notice is available here . The Privacy Notice; explains how the personal data you provide when making a Corporate Complaint will be processed.

You can also complain about specific areas:

• Adult Social Care
• Children's Social Care
• School Complaints procedure
• Members (Councillor) complaint procedure

You can also report confidentially an offence (including fraud)