Contact Us

Halton Direct Links (One Stop Shops)

Due to staff shortages, Runcorn Halton Direct Link will need to close at 1pm on Tuesday 2nd May. Widnes Halton Direct Link will remain open until 4:30pm. Customers can also phone our contact centre on 0303 333 4300. Please accept our apologies.

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All non-English speaking customers who visit Halton Direct Link to find out about council services have a right to request an interpreter. Tell our staff on arrival at a Halton Direct Link that you need to use the interpreter service. The interpreters' service also includes translating text documents into the chosen language. Halton Direct Link provide hearing loops, making them accessible for the hard of hearing.

Main Council Offices:


The Council has a corporate complaints procedure , for general complaints against the council please contact us  or complete the corporate complaints form

A copy of the Councils Corporate Complaints Procedure Privacy Notice is available here . The Privacy Notice; explains how the personal data you provide when making a Corporate Complaint will be processed.

You can also complain about specific areas:

You can also report confidentially an offence (including fraud)